Australia is oversaturated with childcare centres. And, with another 1,100 currently in development nationwide, small crèche owners are facing heightened competition and declining revenue.
Lowering your centre’s fees won’t help with the competition, especially with the prevalence of falling enrolments. So, there’s never been a better time to make your centre as cost-efficient as possible. And if you want to increase your chances of gaining more business, the answer lies in improving your quality of service.
You can achieve both by strengthening your HR with a system that allows you to:
Streamline your staff management processes.
You and your employees can save a lot of time by ensuring all your HR documentation is in place. Think employment contracts, policies and letters, in addition to tracking compliance with the National Quality Standards (NQS), and performance management.
ChildHR keeps all of this documentation ready and waiting in one place. You can also be assured that every letter, policy, and contract has been written by an expert in your sector.
Ensure your staff is engaged – and happy.
Motivating your employees will not only make your service an employer of choice, but also increase your chances of gaining more business. Think about it: Women make 85% of household purchasing decisions and have a high reliance on word-of-mouth when making these decisions. This demonstrates that good service stands out and happy customers are more likely to recommend.
Achieving quality service depends on attracting and retaining the right staff.: Having a performance appraisal system will help your employees meet their professional development requirements, show them that you care about them and their career, and help them feel valued. Bottom line: if you take care of your employees, they will take care of your customers. In fact, legendary entrepreneur Richard Branson is quoted as saying:
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
ChildHR can guide you through best-practice employee management – developed by the industry, for the industry.
Keep your quality high through legal compliance.
Excellent service begins with being HR compliant. Compliance not only keeps the auditors happy and your doors open, but also helps maintain the competence and qualifications of your staff.
ChildHR is equipped to help you:
- Attract quality, educated staff and promote effective governance and leadership – both of which satisfy Quality Areas 4 and 7 of the National Quality Standards;
- Stay on top of legislative changes, so you can provide your employees with relevant and up-to-date documentation;
- Track your employees’ qualifications and certifications, and ensure they’re renewed on time.
- ChildHR manages your HR compliance so you and your staff can focus on what really matters: providing a safe, secure environment for children and peace of mind for parents while they work.
Chin up. Times are tough, but ChildHR is stronger.
Oversaturation, increased competition and declining revenue are tough realities for small childcare centres to face – but they’re no match for strengthened HR practices that can help you become more cost-effective and improve your quality of service.
ChildHR gives you all the tools you need to become more efficient, saving you time and money when it matters most. And when it comes to achieving more with your business, you have everything to gain with a happy, motivated and high-performing staff – all thanks to the best-practice staff management of ChildHR.